Deutsche Bahn offers comprehensive support for people with disabilities or mobility restrictions. We explain which services are available, how to book and what discounts you can receive.
Accessible Travel: Key Facts
- Wheelchair Spaces: Reservation required, available on ICE and IC trains
- Companion: Free with disability ID "B"
- Discount: 50% with disability ID
- Mobility Service: Free assistance at stations
1. Available Services
Wheelchair Spaces
- Reservation required
- Barrier-free access
- Extra space
- Available on ICE and IC trains
Companion
- Free with disability ID "B"
- No separate ticket required
- Assists with boarding and alighting
- Can also travel without ID (ticket required)
Mobility Service
- Free assistance at the station
- Register at least 24h in advance
- Help with boarding and alighting
- Luggage assistance
Guide Dogs
- Free of charge
- No ticket required
- Certification required
- Allowed everywhere
2. Disability ID: Discounts & Benefits
With a German disability ID (Schwerbehindertenausweis) you receive:
50% Discount
On all ticket types (Saver fare, Flex fare)
Applies in addition to BahnCard discounts
Free Companion
With marking "B" (companion)
Companion does not need a ticket
Note: The disability ID must be presented when booking and carried during the journey. The discounts do not apply to companions without their own ticket.
3. Booking Wheelchair Spaces
How to book a wheelchair space:
- 1
Call the Hotline
Call the DB hotline: 01806 996633 (20 cents/call). You'll receive specialized assistance here.
- 2
Discuss Your Needs
Explain your requirements (wheelchair, companion, etc.). The staff will help with the optimal booking.
- 3
Confirm Reservation
The wheelchair space will be reserved. You'll receive confirmation by email or post.
- 4
Register Mobility Service
Register for the Mobility Service at least 24 hours before departure (free of charge).
4. Mobility Service: Assistance at Stations
The Mobility Service offers free assistance at stations:
- Help with boarding and alighting: Staff assist with getting on and off the train
- Luggage assistance: Help with carrying luggage
- Orientation: Help finding the right platform and train
- Registration: At least 24 hours before departure (free of charge)
How to register for the Mobility Service:
- By phone: 01806 996633
- Online: bahn.de/mobiler-service
- At a travel center
- At least 24 hours before departure
5. Tips for Accessible Travel
Book Early
Book early, especially for wheelchair spaces. These are limited and fill up quickly.
Use the Hotline
Use the DB hotline (01806 996633) for bookings. You'll receive specialized support and can discuss all your needs.
Register Mobility Service
Register for the Mobility Service at least 24 hours before departure. This ensures assistance will be available.
Bring Your ID
Bring your disability ID. It entitles you to a 50% discount and a free companion (with "B" marking).
Check Stations
Check before your trip whether your station is accessible. Larger stations are usually fully accessible.
Get Information
Get information about the accessibility of your connection before traveling. The DB hotline is happy to help.
6. Example: Traveling with a Wheelchair
Berlin - Munich with Wheelchair + Companion
Cost (with disability ID):
- Wheelchair user: 8.95 EUR (50% discount)
- Companion: 0 EUR (free with "B" marking)
- Total: 8.95 EUR
Required:
- Reserve wheelchair space
- Disability ID
- Register Mobility Service
- Companion (optional, free)
Notice: All information is provided without guarantee. Schedules and availability may change at any time. For current and binding information, please visit the official provider websites. This website is not affiliated with Deutsche Bahn AG or other railway companies.
Last update: December 2025
Sources & More Information:
- Deutsche Bahn – Official Deutsche Bahn website
- DB Navigator – Official DB Navigator App
- Mobility Service – Accessible travel with DB
- Traveling with Disabilities – Information for travelers with disabilities